Customer Service

Contact

If you have any questions or comments, please contact us:
phone: (217) 344-4070
e-mail: contact@ittybittybikeshop.com

Ordering

(Coming soon)

Payment

We accept credit cards through PayPal. This way, we never handle your card numbers and your information is secure. If you are placing an order to pick up you can either pay on-line (when you place the order) or in the shop when you pick it up.

Shipping

Shipping is a flat $4 on all orders. Orders over $75 will ship for free. We ship via USPS and UPS — whichever is fasted and cheapest. We can usually get your order out to you the day it’s placed — otherwise, it will be the next day. If something is out of stock it can take an additional few days (we have new stuff coming in all the time). Regardless, we’ll let you know what’s going on as it’s going on.

Local Pickup

If you live in the Urbana-Champaign area, you can place an order on-line and then stop by the store to pick it up. By default, your order will be at the Griggs Street location but if you live closer to Rentertainment and want to pick it up there, let me know — we’ll take it there for you.

Returns

If you get something and it just isn’t right for some reason, just send it back. Please e-mail us first and so we know to expect it. Returns can be sent to:
IttyBittyBikeShop
303 W Griggs Street
Urbana, IL 61801-2609

 

April 1, 2017 -- We're working on updating our inventory. We aren't taking on-line orders but feel free to stop by if you're in the neighborhood... Dismiss